Global Fraud Head - Spring by Citi

The Global Fraud Head for "Spring by Citi" is a strategic professional who owns merchant Fraud Management and Chargebacks processes and strategy for Citi's acquiring business. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.

Responsibilities:

• Responsible for end to end Fraud Strategy and Operations for the Spring by Citi business globally.
• Develops and drives authentication roadmap to be used across the lines of business with a focus on passive authentication and stream-lining the customer experience.
• Interfaces with the Business owners, Risk Policy heads and operations Chief Operations Officer (COOs) to understand business objectives and gain buy-in for business changes and investment.
• Develops and drives strategic technology roadmap
• Identifies vendor tools/capabilities and developing test/controls to evaluates value
• Recommends appropriate controls which will maximize the return on investment
• Evaluates potential control enhancements which will improve business controls or reduce impacts to good customers
• Partners with the business to facilitate new product/service delivery in safe and sound way
• Understands the latest fraud performance trends and communicate these to the businesses and articulates mitigation projects and overall approach to Fraud related issues
• Partners with Operations, Product, Technology Teams to coordinate actions to address Business and accountable for ensuring complete adherence with all relevant Global policies and standards
• Performs other duties and functions as assigned

Qualifications:

• Extensive years of experience within Acquiring Fraud/Risk Management required
• Proven background in managing Acquiring Risk in a number of different markets/countries
• Sound knowledge of both card and non plastic payment mechanisms
• Proven background in managing offshored/outsourced vendors
• Able to communicate effectively in both a written and oral manner and proven ability to be able to communicate complex subjects in a way that is simple to understand across all stakeholders

Education:

• Bachelor’s/University degree, Master’s degree preferred
• Certified Fraud Examiner preferred

What we can offer you:

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. 

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:  

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure 
• A discretional annual performance related bonus  
• Private medical insurance packages to suit your personal circumstances 
• Employee Assistance Program   
• Pension Plan  
• Paid Parental Leave  
• Special discounts for employees, family, and friends  
• Access to an array of learning and development resources  

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.  

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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